To ensure the matter is handled as promptly as possible, please provide the following details:

  • Your company name
  • The class of business to which the new claim relates
  • The policy number if you know it
  • Full contact details of the person within your company to whom enquiries relating to the claim should be directed
  • The loss location and summary of the loss

How to contact us

Accident and Health

For all A&H policesplease notify all new claims via email or phone
Email: claims.A_H@chubb.com
Toll Free: 877.772.7797
Fax: 416.368.0641

 

Commercial Property

For all policies that begin ABR, FSR, PRN, COC, 000000, YL, YM, STR please use the below email or phone number
Email: canada.claims@chubb.com
Toll Free: 877.772.7797

For policies consisting only of numbers, 7 to 8 digits in length, please use the below email or phone number
Email: canadaclaims@chubb.com
Toll Free: 800.532.4822

 
Commercial Auto

For all policies that begin with CAC, CGL, AIA, YA, YM, or SOM please use the below email or phone number
Email: canada.claims@chubb.com
Toll Free: 877.772.7797

For policies consisting only of numbers, 7 to 8 digits in length, please use the below email or phone number
Email: canadaclaims@chubb.com
Toll Free: 800.532.4822

 

Financial Lines

For all policies that begin DO, EOX, DOX, CODA, G, please use the below email or phone number
Email: canada.claims@chubb.com
Toll Free: 877.772.7797

For policies consisting only of numbers, 7 to 8 digits in length, please use the below email or phone number
Email: canadaclaims@chubb.com
Toll Free: 800.532.4822

 

Casualty

For all policies that begin CGL, EIL, XBC, XCP, please use the below email or phone number
Email: canada.claims@chubb.com
Toll Free: 877.772.7797

For policies consisting only of numbers, 7 to 8 digits in length, please use the below email or phone number
Email: canadaclaims@chubb.com
Toll Free: 800.532.4822

 

Cyber Incident

Following a cyber incident please contact our live cyber response specialists at the below email or phone hotline.
Email: cyberalertcanada@chubb.com
Toll Free: 1.800.567.4300

 

Report a claim

The claims experience and our team of dedicated people - it's what sets Chubb apart